Message received
Thank you for reaching out.
Your message is in good hands. Here is exactly what happens from here — so you are not left wondering.
-
Step 1
Message sent
We have your message. A copy is already with our care team — nothing else is needed from you.
-
Step 2
Being reviewed
A care advisor is reading what you sent so the first conversation starts with your situation, not a script.
In progress now
-
Step 3
We call you back
Within 24 hours, usually much sooner. No pressure and no obligation — just an honest conversation.
Need to talk sooner?
If the situation is urgent, please call us directly rather than waiting for a reply. Care advisors are on call around the clock.